Shipping

SHIPPING METHOD

WHAT IS YOUR SHIPPING METHOD AND WHAT IS THE PRICING?

 

For Regular Shipping:

Items are shipped via EPAC shipping for these countries: United States, Canada, Australia, Germany, Netherlands, Japan, Poland, Russia, Sweden. EPAC Shipping allows you to track the item right to your doorstep!

For other countries, items are shipped via Singapore Registered Airmail. 

For Express Shipping:

Items are shipped via DHL or FedEx IE when you select the Express Shipping option.

 

WHERE DO YOU SHIP?

We providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military areas and some small countries.

 

WHAT IS THE SHIPPING PROCESS LIKE?

We ship orders overseas by a private mail service. After finishing processing your order, your parcel will be sent to a shipping company which will be responsible for sending the parcel to your country.

After arriving in your country, it will be handled by your country's postal service. So please kindly contact your local post when your parcel has arrived in your country.

 

SHIPPING DURATION

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

As all items are made-to-order, it usually take about 1 week to get an order ready. In rare cases, this will be extended to 2 weeks if it is a particularly busy week.

In addition to that, it takes about 10-15 days from the day of dispatchment (subject to customs clearance) to reach customers in the USA via normal ePac mail. It should take about the same number of days for Europe, depending on your country's customs.

The duration for delivery can be reduced to 3-6 days from the day of dispatchment (subject to customs clearance) if you opt for express shipping via DHL/FedEx IE, which is available when you select shipping options during the checkout process.

It is important to note that all the above estimated durations would increase if there happens to be an overwhelming number of parcels handled by the post offices and/or if your country is experiencing harsh weather conditions (winter, etc.).

 If you're still not sure do feel free to drop us a message using the "Message Us" feature at the bottom right of the page, or send us an email at skin.grain@gmail.com.

 

Shipping to USA:

Order processing: 1-2 Weeks

Regular Shipping: 10-15 Days from day of dispatch

Express Shipping: 4-6 Days from the day of dispatch

 

Shipping to Worldwide:

Order processing: 1-2 Weeks

Regular Shipping: 15-20 Days from day of dispatch

Express Shipping: 4-6 Days from the day of dispatch

Do note that these would increase if there happens to be an overwhelming number of parcels handled by the post offices and/or if your country is experiencing harsh weather conditions (winter, etc.).

 

TRACKING & AFTER SHIPPING

HOW CAN I TRACK MY ORDER?

A tracking number of your order will be sent to the email that you provided. Please note that the tracking information might only be displayed 2-3 days after you receive that email. This duration can be slightly longer during busy mail periods like holidays and weekends, or when the post office is dealing with an overwhelming number of packages.

 

WHEN WILL MY TRACKING INFORMATION APPEAR?

You should see tracking events within 24-72 hours after you have received the tracking number/ID. This duration might be slightly longer during busy mail periods like holidays and weekends, or when the post office is dealing with an overwhelming number of packages.

 

WHY CAN'T I TRACK MY ORDER?

Please note that the tracking information might only be displayed after 2-3 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

 

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can only be displayed after your order has been dispatched. 

 

IS THERE EXTRA FEE TO SHIPPING COMPANY FOR RECEIVING MY ORDER?

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Extra fees depend on each shipping company's policy or your country's customs procedure, you might be charged extra fee for the final delivery or the import tax if your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

However, do not worry as this rarely happens.